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This is the main PRIVACY POLICY for Electrical Discount UK. Use
the links below to read more about our Privacy Policy
Our commitment
What information we collect
What we do with information
Use of Cookies
Who we share date/information with
Updating or Changing your details
Contacting us
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data
Protection Act 1998).
We collect information about you for two reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you any marketing information in the future unless
you have given us your consent.
In accordance with the Privacy
& Electronic Communications Act (passed into law 11 Dec 03)
- “We do not send random marketing emails to personal email
addresses (spam).
We will give you the chance to refuse any marketing e-mail from
us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your
explicit consent.
The information we collect from you during a normal transaction
can or maybe be used for the following:
- To process your order, which includes passing your address
details onto a delivery service company
- To process any application for finance/on-line credit payment
application.
- To maintain guarantee records and any after sales service, which
may require us to pass your details to the organisation carrying
out such service.
The information we hold will be accurate and up to date. You can
check the information that we hold about you by e-mailing us. If
you find any inaccuracies we will delete or correct it promptly.
If you have applied for extended warranty cover your personal information
will be passed to Pinnacle Insurance for the purposes of administering
this cover, including carrying out customer surveys, data testing,
claims handling and fraud prevention.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. This modification can be found in the Help
section of your browser programme. The information collected in this
way can be used to identify you unless you modify your browser settings.
What is a Cookie?
'Cookies' are small text files that are stored by the browser on
your computer or mobile phone. Websites are able to read and write
these files, allowing them to store things like personalisation
details or user preferences. You can think of Cookies as providing
a "memory" for the website, enabling it to recognise a user and
respond appropriately.
Every time a user visits our website, web analytics software provided
by a third party generates an anonymous analytics Cookie. These Cookies
can tell us whether or not you've visited the site before. Your browser
will tell us if you have these Cookies, and if you don't, we generate
new ones. This allows us to track how many individual unique users
we have, and how often they visit the site.
How do I turn Cookies off?
All modern browsers allow you to change your Cookie settings. These
settings will typically be found in the 'options' or 'preferences'
menu of your browser. In order to understand these setttings, the following
links may be helpful, otherwise you should use the 'Help' option in
your browser for more details.
If you wish to know more about Cookies, Microsoft have published
a very useful webpage telling you all about Cookies and their use
on the internet
- We need to to pass on certain details for legal requirements,
such as when you purchase a TV we are obliged by law to pass your
details to the TV Licensing Authority.
- Debt Recovery - In instances where we need to use a Debt Recovery
Agency all details held by us will be passed on to the Debt Recovery
Agency. The Debt Recovery Agency we use is Progress Financial;
Recovery Limited of Kirkham, Preston, Lancashire
- From time to time Credit Card companies will perform a random
security check on a transaction and this requires us to pass onto
them the details we have been given by you.
We do not send out unsolicited e-mail. We will not send you e-mail
unless you have first given your consent, and we do not pass on your
details to a third party unless you have first given your consent.
The option for this procedure is found on the secure order page for
each product. You will need to check the relevant box to choose the
option of opting-out from receiving marketing emails and/or newsletters.
If you do nothing it is automatically shown as consent given.
Your basic details such as name, address, login and password are
stored on our secure server, so that you can easily login next time
you vist. Should you wish to change any of these details you can
do so by logging in and selecting 'My Details'. For security purposes,
your login is your email address. Only authorised personel from Electrical
Discount UK can change this info. Should you require a change of
login, please use our contact page to
inform us
If you have any questions/comments about privacy, you should e-mail
us.
info@electricaldiscountuk.co.uk
Or write to:
Mr M G Scothern, Electrical Discount UK, 81 Northgate, BLACKBURN,
Lancashire BB2 1AA
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