Our Cancellation Policy comes under the terms of a Code of Practice covered
and detailed by a European Directive on Distance Selling which is incorporated
into UK law by the Consumer Protection (Distance Sellling) Regulations 2000.
This regulation gives you, the consumer, the right to cancel your order
within seven working days. The seven days begins from the date you receive
your order.
The cancellation can be e-mailed to our Sales Department (see CONTACT
US Page)
by fax to 01282 818451 or by post to:
Electrical Discount UK
81 Northgate
Blackburn
Lancashire
BB2 1AA
To be entitled to cancel the order the item must be un-used and in a
re-saleable condition i.e. all packing, accessories etc and must be returned
at your expense. We would prefer you to use one of our carriers for returns
and we would advise you to insure the item(s), as the cost of any lost
or missing items in transit will need to be met by yourself.
On return of the item(s) you will be entitled to a refund of the
original cost of the item(s) less collection cost(s) charged to
us by our carriers - see table below.
We reserve the right not to refund the full amount to your credit card
on the return of the item(s) should it be judged that the item(s) are
not in a re-saleable condition, item(s) have been used, the packaging
is not the original packaging or part of the packaging is damaged or missing
or the item(s) are damaged.
All Video Tapes, DVD Discs (recordable and playback), Camcorder Tapes,
Mini Discs and Software must be returned un-opened. All 'FREE GIFTS' received
with an item must be returned
Should
you wish to cancel an order once the item has left our premises, but has
yet to arrive with yourself, and providing it is within the delivery schedule
period, then we can arrange this but we reserve the right to charge for
the 'aborted' delivery. This amount would be dependent on the item and
the amount we get charged by the carrier(s).
All monies entitled to be refunded will be credited once the item(s)
has been received by ourselves.
Should you wish to return and/or exchange an item(s) for reasons
other than those described in our Customer
Services section, we reserve the right to charge you the customer
to both compensate ourselves for the original delivery and the cost
incurred for the new delivery and/or exchange at the following rates:
| Small items (DVD, VCR, Hi-Fi,
Camcorders, Vacuum, Micro-Wave etc..) |
Large items (TV's
21" and above, Domestic Appliances) |
£25.00 |
£50.00 |
For further guidance on this subject you may wish to browse through
the following web sites:
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