Our standard deliveries are FREE of CHARGE and are undertaken Mondays to Fridays inclusive (except Bank Holiday(s) and other Holidays). Saturday deliveries can be arranged for certain item(s) for a charge of £24.95 inc VAT, irrelevant as to whether the item is subject to a standard delivery charge or not. See our Deliveries section for other details of our delivery service(s).

Whilst we endeavour to deliver all items within the time scale given at the time of sale, we are reliant on third-party carriers and can not be held liable for any delays and/or loss caused by a delay.

We can arrange for Home Entertainment Products to be delivered to your place of work. Please ask for details. The carrier will require a proof of ID and will only leave the item with the person named on the delivery note.

If an item is out of stock when we order the item the manufacturer will inform us of an expected delivery date. Should an item be out of stock when ordered you may cancel the order or select an alternative item.

All items must be signed for on delivery, unless prior arrangements and agreements have been made.

We accept the following credit cards

If you would like a more personal attention to your order, and prefer not to send your details over the Internet, then please feel free to ring us on 0870 333 3980 24-hours (answer machine between 5:30pm & 9:00am & Sundays). Simply make a note of the product you require and ring us on 0870 333 3980 and we will be able to make arrangements for delivery of your item.

CREDIT CARD PAYMENT - Credit Cards are charged at the time of ordering for all items in stock - For items out of stock we DO NOT charge until the items are in stock with ourselves and arrangements for delivery have been made with yourself - For manufacturers Home Delivery items are charged at the time of ordering.

OTHER METHODS OF PAYMENT - You may purchase items by cheque. Please check stock availability before ordering. Cheques should be made payable to 'Electrical Discount UK' and can be sent to:

Electrical Discount UK
81 Northgate
Blackburn
Lancashire
BB2 1AA

HOME ENTERTAINMENT PRODUCTS - all products can be repaired, in the event of a breakdown, by authorized service agents. For a list of agents in your area contact the manufacturer, the telephone number of whom is supplied with your instructions. Please note: you may need to pay a call-out charge.

DOMESTIC APPLIANCES - all products are serviced by the manufacturer. Documents on how to contact the manufacturer are detailed in the your instructions supplied with your appliance.

NB: It is always worth remembering that should you have any problems with your product, you should first consult your instruction manual, supplied with your item, as 'faults' can sometimes be rectified without the need for a service call.

In the event of a product being faulty when delivered simply call our customer service department on 01282 818472 or please use our CONTACT US Page to email, and we will arrange for the faulty item to be collected and a replacement item to be dispatched. Faulty items need to be returned for verification by one of our qualified engineers before we will send a replacement. If the item is found not to be faulty we will return it & charge the cost of the carriage to yourself. In the instance of portable items i.e. Mini Disc Players/Recorders, which we dispatch by the postal service, you will need to dispatch the item back to us before we can dispatch a replacement item. Alternatively, you may cancel the order and all monies will be refunded.

We advise that you should keep all packaging for a minimum seven days from receipt of the item(s) as should a fault develop during this period you will need the packaging for returning the item. The onus is on yourself to ensure that any returned item(s) is suitably packed. Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage.

Should a product develop a fault during its guarantee period, you can either follow the procedure in the After Sales section, or return the goods to us by a reputable carrier, at your expense. The item will be repaired free of charge during the guarantee period. To return any item(s) a carrier will require the item to be securely packaged. The full cost of a service will be charged if no fault is found with your product

When ordering an American Style Side-by-Side Fridge Freezer please use the measurements provided on each products page to ensure that the entrance-way(s) to your premise are sufficiently wide enough to be able to pass the item through without scratching marking or otherwise damaging the item. We CAN NOT except items back that have been damaged in this way.

Our driver(s) maybe able to remove the packaging outside the premises to help with the delivery, BUT this is down to the individual discretion of the driver and is NOT part of our standard delivery service.

Should the item NOT fit through the entrance-way(s) to your premises we reserve the right to charge you for the return of the item

For DAB Radio and FREEVIEW items (i.e. Digiboxes and IDTV) we provid a FREE service for checking on signal coverage and reception in YOUR area. This is available by clicking the link on each products details page. We CAN NOT be held responsible nor liable should you order an item and your area is NOT covered. In these instances we reserve the right NOT to accept the item back for return and/or credit.

Therefore, please ensure YOUR area is covered for the particular item(s)

We will arrange for a replacement item(s) to be dispatched and the damaged item(s) collected. In the instance of portable items i.e. Mini Disc Players/Recorders, which we dispatch by the postal service, you will need to dispatch the item back to us before we can dispatch a replacement item. The damaged item(s) must be packed in the original packaging where possible or in suitable packaging to minimise further damage to the item(s) during transit.

We reserve the right to charge an amount to your credit card on the return of the damaged item(s) should it be judged that the item was damaged after delivery (i.e when attempting to un-pack the item). We can not accept any responsibility or liability for item(s) reported as damaged to us after two working days.

All Video Tapes, DVD Discs (recordable and playback), Camcorder Tapes, Mini Discs and Software supplied with the item(s) must be returned un-opened. All 'FREE GIFTS' received with an item must be returned

Each complaint will be dealt with individually and we will try to resolve the complaint within the shortest timescale possible. We aim to deal with all complaints and bring to a satisfactory conclusion within seven working days.

The above Terms & Conditions do not effect your statutory rights.

Customer Services No. Tel: 01282 818472 (Monday - Friday 9:30am-5:00pm)

Registered Address
Croft House
Station Road
BARNOLDSWICK
Colne
Lancashire
BB18 5NA

Company Reg: 517836

VAT Reg: No. 179 9591 86