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To contact a 'white goods' manufacturer for servicing click
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We are suppliers of high quality
products at low, low prices. We supply all types of Home Entertainment
and Home Domestic Appliances from all the leading manufacturers:
Panasonic, Toshiba, Sony, LG, Samsung as well as Hotpoint,
Zanussi, Bosch, Stoves and many more. We only deal directly with
the manufacturers. We DO NOT deal in grey imprts or 'B' Grade stock. |
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All the product images we use are
supplied to us directly by the manufacturer. Whilst we endeavour
to ensure the images are an accurate representation of the item,
they are for illustrative purposes only.
Should there be a specific aspect that is important,
please check with our Sales Team before ordering via the CONTACT
page selecting 'Sales' from the drop-down menu
choice, or you can phone our CONTACT CENTRE during 'normal' office
hours on 0844 225 9174
Alternatively you can contact the manufacturer
direct via our MANUFACTURERS LIST |
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| Our standard deliveries are FREE
of CHARGE and are undertaken Mondays to Saturdays inclusive (except
Bank Holiday(s) and other Holidays). The precise day is dependant
on your postcode. This can be viewed by clicking on the DELIVERY
LOOK-UP link on a product's details page and entering the first
two digital of your postcode. See our Deliveries
section for other details of our delivery service(s).
Whilst we endeavour to deliver all items within
the time scale given at the time of sale, we are reliant on third-party
carriers and can not be held liable for any delays and/or loss caused
by a delay. |
All Home Entertainment products
( DVD, Hi-Fi and Television's up to and including 37" ) that
are in stock at the time of order will be dispatched via one of
our five specialist carriers for delivery within 72-hours from date
of receipt of order. We will inform you of the stock availability
at the time of order. Should the item be out of stock when you order
the item, you have the choice to either cancel the order or select
an alternative item. If an item is out of stock, we will order the
item and inform you when it is in stock and arrange delivery at
that point. Should the manufacturer be out of stock or awaiting
delivery of the item you wish to order you may at that point cancel
the order or select an alternative product. Should no one be available
to take delivery the carrier will leave a card with details of who
to contact to rearrange delivery.
We can arrange for Home Entertainment Products
to be delivered to your place of work. Please ask for details. The
carrier will require a proof of ID and will only leave the item
with the person named on the delivery note. |
All large items, Domestic Appliances
(Washers, Refrigeration, Dishwashers, Cookers) and Televison 40"
and above are delivered by one of our specialist carriers within
3-10 working days, subject to stock availability (not inc. Sundays,
Bank Holiday(s) and other Holidays). Depending on the post code
area you are in and the day on which you order the item, this
may take longer. You can check on the delivery day for your area
on the products page.
Full details are available by calling our Sales
Team on 0844 225 9174 during normal office
hours.
If an item is out of stock when we order the item
the manufacturer will inform us of an expected delivery date. Should
an item be out of stock when ordered you may cancel the order or
select an alternative item.
All items must be signed for on delivery,
unless prior arrangements and agreements have been made.
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To purchase any of the items on our
Web Site, simply click the 'Add to Basket' button shown on
each product page, or the 'Buy Now' button next to any of
the special offers.
For security purposes we reserve the right to credit
check any details given to us during a transaction and based on
the answer we receive we reserve the right NOT to sell any goods
to the named person on the order. This is done to protect both you
and ourselves from any fraudulent activity using a credit/debit
card.
We reserve the right NOT to sell any goods due
to an obvious pricing error |
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An invoice for your purchase will
be sent to the email address given on the order form. Should you
require a 'hard' copy of your invoice either at the time of purchase
or at a later date, please contact us via the CONTACT
US page |
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| We accept the following credit cards
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If you would like a more personal attention to your order, and prefer
not to send your details over the Internet, then please feel free
to ring us on 0844 225 9174
during our normal office hours. See the CONTACT
US PAGE for opening hours.
Simply make a note of the product you require and
ring us on 0844 225 9174
and we will be able to make arrangements for delivery of your item.
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| CREDIT CARD PAYMENT - Credit
Cards are charged at the time of ordering for all items in stock
- For items out of stock we DO NOT charge until the items are in
stock with ourselves and arrangements for delivery have been made
with yourself - For manufacturers Home Delivery items are charged
at the time of ordering.
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| OTHER METHODS OF PAYMENT -
You may purchase items by cheque. Please check stock availability
before ordering. Cheques should be made payable to 'Electrical
Discount UK' and can be sent to:
81 Northgate
Blackburn
Lancashire
BB2 1AA
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All products supplied by Electrical
Discount UK are inclusive of 1 year parts & labour guarantee,
unless stated otherwise on the product page. Extension Guarantees
are available. See GUARANTEES PAGE
HOME ENTERTAINMENT
PRODUCTS - all products can be repaired, in the event of
a breakdown, by authorized service agents. For a list of agents
in your area contact the manufacturer, the telephone number of whom
is supplied with your instructions. Please note: you may need to
pay a call-out charge.
DOMESTIC APPLIANCES
- all products are serviced by the manufacturer. Documents on how
to contact the manufacturer are detailed in the your instructions
supplied with your appliance.
NB: It is always
worth remembering that should you have any problems with your product,
you should first consult your instruction manual, supplied with
your item, as 'faults' can sometimes be rectified without the need
for a service call.
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| In the event of a product being
faulty when delivered simply contact our customer service department
by using our CONTACT US Page
to email or telephone, and we will arrange for the faulty item
to be collected and a replacement item to be dispatched. The
returned item should include ALL accessories including instruction
manuals, leads, remote controls, batteries, software discs and
any other item sent with the product. Should ANY accessory item
supplied NOT be returned, we reserve the right to charge your
credit/debit card for the full amount/value of replacement item(s).
To facilitate this procedure we will need to take your credit/debit
card details prior to booking the collection or replacement
We advise that you should keep all packaging for
a minimum seven days from receipt of the item(s) as should a fault
develop during this period you will need the packaging for returning
the item. The onus is on yourself to ensure that any returned item(s)
is suitably packed. Packing an item(s) in packaging not designed
for the item(s) can result in damage to the item(s) for which we
would need to make a charge, once we have assessed the damage.
Should a product develop a fault during its guarantee
period, you can either follow the procedure in the After Sales section,
or return the goods to us by a reputable carrier, at your expense.
The item will be repaired free of charge during the guarantee period.
To return any item(s) a carrier will require the item to be securely
packaged. The full cost of a service will be charged if no fault
is found with your product
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In the event of a product being damaged when delivered
please contact us as soon as possible using our CONTACT
US Page to email our Customer Service dept
We will arrange for a replacement item(s) to be
dispatched and the damaged item(s) collected. The damaged item(s)
must be packed in the original packaging where possible or in suitable
packaging to minimise further damage to the item(s) during transit.
We reserve the right to charge an amount to your
credit/debit card on the return of the damaged item(s) should it
be judged that the item was damaged after delivery (i.e when attempting
to un-pack the item). We can not accept any responsibility or liability
for item(s) reported as damaged to us after two working days.
All Video Tapes, DVD Discs (recordable and playback),
Camcorder Tapes, Mini Discs and Software supplied with the item(s)
must be returned un-opened. All 'FREE GIFTS' received with an item
must be returned
FULL details of returns can be obtained from our Customer
Service department. > |
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The screen of an LCD-TFT monitor
is made up of thousands of pixels; each pixel has it's own little
transistor, which can fail, resulting in a light, dark or coloured
dot on the screen. The technology of today's production CAN NOT
gaurantee a 100% fault-free screen display. You should be aware
that, before purchasing an LCD-TFT Screen TV, this isolated 'error'
may occur. There is a commonly accepted tolerance level of 'failed
pixels' and LCD-TFT monitors can only be returned or replaced should
the number of 'failed pixel' be above the manufacturers guidelines.
These guidelines do vary from one manufacturer to the other and
you should check with a manufacturer as to their tolerance levels
before making your choice |
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When ordering an American Style Side-by-Side
Fridge Freezer please use the measurements provided on each products
page to ensure that the entrance-way(s) to your premise are sufficiently
wide enough to be able to pass the item through without scratching
marking or otherwise damaging the item. We CAN NOT except items
back that have been damaged in this way.
Our driver(s) maybe able to remove the packaging
outside the premises to help with the delivery, BUT this is down
to the individual discretion of the driver and is NOT part of our
standard delivery service.
Should the item NOT fit through the entrance-way(s)
to your premises we reserve the right to charge you for the return
of the item |
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For DAB Radio and
FREEVIEW items (i.e. Digiboxes and IDTV) we provid
a FREE service for checking on signal coverage
and reception in YOUR area. This is available by
clicking the link on each products details page. We CAN
NOT be held responsible nor liable should you order an
item and your area is NOT covered. In these instances
we reserve the right NOT to accept the item back
for return and/or credit.
Therefore, please ensure YOUR
area is covered for the particular item(s) |
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| For returns for any other reason, please read our Cancellation
Section. |
In the un-likely event that any
accessory is missing from your order, please contact our Customer
Service Department either by e-mail, using our CONTACT
US Page. No liability will be accepted for missing items after
four working days from receipt of your order. |
All complaints on any subject should
be e-mailed to the relevant department on our CONTACT
US Page. We will endeavour to respond to your complaint within
five working days. Each complaint will be dealt with individually
and we will try to resolve the complaint within the shortest timescale
possible. We aim to deal with all complaints and bring to a satisfactory
conclusion within seven working days.
The above Terms & Conditions do not effect your statutory rights. |
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We take debt and the recovery of
any amount of money owe to us very seriously. We will always try
to recover any debt in an amicable way, but should you fall into
debt with Electrical Discount UK we WILL pursue the matter through
a Debt Recovery Agency. The DRA we use is Progress Financial Recovery
Limited of Kirkham, Preston. All your details will be passed to
them so that they may recover any debt owed to us. |
| Click
Here for our Contacts Page |
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81 Northgate
Blackburn
Lancashire
BB2 1AA
Croft House
Station Road
BARNOLDSWICK
Colne
Lancashire
BB18 5NA
Company Reg: 517836
VAT Reg: No. 179 9591 86
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