We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you any marketing information in the future unless you have given us your consent. In accordance with the Privacy & Electronic Communications Act (passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam). We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
WHAT INFORMATION WE COLLECT...
The type of information we will collect about you includes, your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent.
We may, from time to time, use visitor tracking to understand customer behaviour on our website. This could be in the form of mouse tracking and / or video recording of navigation on the website. No personal details are collected when doing this, however if you would prefer to opt-out, please visit mouseflow.com/opt-out/
WHAT WE DO WITH THE INFORMATION WE COLLECT
The information we collect from you during a normal transaction can or maybe be used for the following:
To process your order, which includes passing your address details onto a delivery service company
To process any application for finance/on-line credit payment application.
To maintain guarantee records and any after sales service, which may require us to pass your details to the organisation carrying out such service.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
If you have applied for extended warranty cover your personal information will be passed to Pinnacle Insurance for the purposes of administering this cover, including carrying out customer surveys, data testing, claims handling and fraud prevention.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
WHO WE SHARE DATA/INFORMATION WITH
We need to to pass on certain details for legal requirements, such as when you purchase a TV we are obliged by law to pass your details to the TV Licensing Authority.
Debt Recovery - In instances where we need to use a Debt Recovery Agency all details held by us will be passed on to the Debt Recovery Agency. The Debt Recovery Agency we use is Progress Financial; Recovery Limited of Kirkham, Preston, Lancashire.
From time to time Credit Card companies will perform a random security check on a transaction and this requires us to pass onto them the details we have been given by you.
We do not send out unsolicited e-mail. We will not send you e-mail unless you have first given your consent, and we do not pass on your details to a third party unless you have first given your consent. The option for this procedure is found on the secure order page for each product. You will need to check the relevant box to choose the option of opting-out from receiving marketing emails and/or newsletters. If you do nothing it is automatically shown as consent given.
UPDATING/CHANGING YOUR DETAILS
Your basic details such as name, address, login and password are stored on our secure server, so that you can easily login next time you visit. Should you wish to change any of these details you can do so by logging in and selecting 'My Details'. For security purposes, your login is your email address. Only authorised personnel from Electrical Discount UK can change this info. Should you require a change of login, please use our contact page to inform us
If you have any questions/comments about privacy, you should contact us or write to:
Mr M G Scothern, Electrical Discount UK, 81 Northgate, BLACKBURN, Lancashire BB2 1AA