We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you any marketing information in the future unless you have given us your consent.

In accordance with the Privacy & Electronic Communications Act (passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.

WHAT INFORMATION WE COLLECT...

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details
  

We will never collect sensitive information about you without your explicit consent.

WHAT WE DO WITH THE INFORMATION WE COLLECT

The information we collect from you during a normal transaction can be used for the following:

• To process your order, which includes passing your address details onto a delivery service company
• To process any application for finance/on-line credit payment application.
• To maintain guarantee records and any after sales service, which may require us to pass your details to the organisation carrying out such service.
• We may need to carry out security checks, which requires us to pass details onto Experian Ltd, or any other credit reference agency, who check the information we give against public and private databases. They may keep a record of that check. This is done to help both you and ourselves from fraudulent transactions.
• We need to to pass on certain details for legal requirements, such as when you purchase a TV we are obliged by law to pass your details to the TV Licensing Authority.
• Debt Recovery - In instances where we need to use a Debt Recovery Agency all details held by us will be passed on to the Debt Recovery Agency. The Debt Recovery Agency we use is Progress Financial; Recovery Limited of Kirkham, Preston, Lancashire
• From time to time Credit Card companies will perform a random security check on a transaction and this requires us to pass onto them the details we have been given by you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

If you have applied for extended warranty cover your personal information will be passed to Pinnacle Insurance for the purposes of administering this cover, including carrying out customer surveys, data testing, claims handling and fraud prevention.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. This modification can be found inthe Help section of your browser programme. The information collected in this way can be used to identify you unless you modify your browser settings.

We do not send out unsolicited e-mail unless you have first given your consent, and we do not pass on your details to a third party unless you have first given your consent. The option for this procedure is found on the secure order page for each product. You will need to check the relevant boxes to chose the option of giving your consent for any or both of the above two. If you do nothing it is automatically shown as no consent given

If you have any questions/comments about privacy, you should e-mail us.

security@electricaldiscountuk.co.uk

Or write to:

Mr M G Scothern, Electrical Discount UK, 81 Northgate, BLACKBURN, Lancashire BB2 1AA