Returns Policy

Changing your mind?

You can cancel your order up to 7 days after your delivery. Please ensure that you notify us of any returns within this period, Any items returned without prior approval will be returned. You can send your item back within 7 days at your own expense, alternatively CONTACT US for a quote.

The returned item should include ALL accessories including instruction manuals, leads, remote controls, batteries, software discs and any other item sent with the product.

Should ANY accessory supplied NOT be returned, we reserve the right to charge your credit/debit card for the full amount/value of replacement item(s).Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage.

Damaged Goods?

We allow 7 days to inspect your product after delivery to report any issue. In the unlikely event your product is damaged please CONTACT US immediately, we will then arrange a partial refund if you are happy to keep the item. If this is not deemed acceptable we can also offer a full refund or a replacement.

Collections will be made by one of our approved carriers at our expense. The returned item should include ALL accessories including instruction manuals, leads, remote controls, batteries, software discs and any other item sent with the product.

Should ANY accessory item supplied NOT be returned, we reserve the right to charge your credit/debit card for the full amount/value of replacement item(s).

The returned items must be returned in their original packaging or suitable alternatives. Our courier may refuse the collection if there is not appropriate packaging.

Faulty Goods?

If your product develops a fault within the first 28 days please CONTACT US, we will then be able to offer a refund or replacement. If a fault develops outside the first 28 days, rest assured, most of our products have a minimum of 12 months warranty.

In the unlikely event your product develops a fault simply CONTACT US, we can arrange for your faulty goods to be inspected by an approved engineer. Firstly we will attempt to repair the product, if this is not feasible we will then offer a suitable replacement.

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