FAQs - After Sales

Are the products sold covered by a guarantee ?

Yes. ALL products we sell are complete by the manufacturers guarantee.

Can I extend this guarantee period?

Yes. Guarantees can be extended by simply adding the option to your shopping cart when prompted.

What happens if an item goes faulty under guarantee ?

Your first point of contact should be with the manufacturer of the product you have purchased. Contact details for service centres in your area are detailed in the instruction booklet that came with your appliance or product. If you can not contact them or need further assistance you can contact our Customer Service Centre via our CONTACT page.

Commercial use of Domestic Appliances

Please note that commercial use of domestic appliances are NOT covered by a manufacturers standard warranty (useless the item is a specific commercial product) - please see manufacturers warranty for full details.

What happens if an item is faulty or damaged on delivery?

If necessary we will arrange for a replacement and uplift for you - Contact our CUSTOMER SERVICE CENTRE as early as possible – Also see our RETURNS POLICY page for full details.