FAQs

Internet ordering can be very daunting, especially to those purchasing for the first time. Here we answer some of the questions that you may have about ordering and purchasing from Electrical Discount UK

If you do not see the answer to a question or enquiry you have, please contact our Customer Service team who will be able to help with any query that you have.

Deliveries

  • How do I know on what day my item will be delivered?
  • Will I know a time of day for delivery?
  • What happens if I’m out when these items are delivered?
  • What happens if the item(s) I ordered are out of stock?
  • If I order two or more items and one is out of stock what happens?
  • When is my credit/debit card charged?
  • What happens to my credit card details?
  • Can I request the delivery driver leaves the item in the porch/garage/behind a bush etc if I am out?
  • Can I request my order is delivered to a delivery address different to my home?
  • I have ordered an item but did not receive a confirmation of my order, why?
  • When do I receive my invoice?
  • How do I contact Electrical Discount UK about any issue I have once I have placed an order?

Security

  • How safe are my personnel details when I am shopping with EDUK?
  • What actually happens to my details?
  • Are my details stored ?

Purchasing

  • How do I find the item I am looking for?
  • Can I add more items to my basket ?
  • The item I want is out of stock, what can I do ?
  • I have a Discount Code, how do I use it ?
  • Do I have to register to purchase ?
  • Can I add items to my basket then purchase later ?

After Sales

  • Are the products sold covered by a guarantee ?
  • Can I extend this guarantee period?
  • What happens if an item goes faulty under guarantee ?
  • Commercial use of Domestic Appliances
  • What happens if an item is faulty or damaged on delivery?