Internet ordering can be very daunting, especially to those purchasing for the first time. Here we answer some of the questions that you may have about ordering and purchasing from Electrical Discount UK
If you do not see the answer to a question or enquiry you have, please contact our Customer Service team who will be able to help with any query that you have.
- How do I know on what day my item will be delivered?
For large items - On the products page you will see a ‘Delivery Look-up’ button simply click this and enter your postcode into the text box. Our system will then give you a choice of delivery dates to your area.
- Will I know a time of day for delivery?
FOR LARGE ITEMS: Once you have placed the order, you will receive a phone call from one of our sales team confirming your order and the day of delivery. From approx 4pm the day before your delivery day you will receive via email contact details for the delivery driver who will be delivery your new purchase. You can contact your delivery driver anytime AFTER 07:00am the following morning and they will be able to let you know an approximate time of arrival at the deliver address.
- What happens if I’m out when these items are delivered?
If you are out when our delivery driver arrives, for small items they will place a card through your letter box with the contact phone number on of the local depot where the item will be returned to. Simply give them a call and arrange a suitable day for re-delivery. For large items, they will be returned to Electrical Discount UK warehouse and you will be contacted to arrange a re-delivery. This may incur a charge of £30
- What happens if the item(s) I ordered are out of stock?
Should an item be out of stock when you order we will inform you of this and you will have the option to either cancel the order or wait until new stock arrives in. Our sales team will be able to inform you when an ‘out of stock item’ will be expected to be back into stock.
- If I order two or more items and one is out of stock what happens?
You can either have the ‘in stock’ item delivered straight away and we will then dispatch the balance of you order at no extra cost when it arrives in stock or you may wait until we have all your ordered items in stock before they are delivered together.
- When is my credit/debit card charged?
For all items in stock your credit/debit card will be debited when we process the order. We do not charge for items that are out of stock until the item is in stock and ready for dispatch.
- What happens to my credit card details?
We DO NOT keep credit/debit card details once an order has been processed. All our transactions are processed through SECURE TRADING On-line trading. So in instances where an item is out of stock at the time of ordering we may need to take your credit/debit card details again once the item(s) arrive into stock and are ready for dispatch.
- Can I request the delivery driver leaves the item in the porch/garage/behind a bush etc if I am out?
No. Delivery drivers WILL NOT leave any item without a signature
- Can I request my order is delivered to a delivery address different to my home?
Yes, when ordering you will see a section that allows you to have an item delivered to an alternative address, this can be a friend, family or work place. In ALL instances of a delivery to an alternative address a signature will be required upon delivery.
- I have ordered an item but did not receive a confirmation of my order, why?
Confirmation of orders are sent automatically to the email address given, so if you have not received one then it is possible you put the wrong email address in. If you DO NOT receive a confirmation email please contact us.
- When do I receive my invoice?
Invoices are sent via email when the item is dispatched. If you DID NOT receive an order confirmation when you ordered, please let us know as soon as possible so that we can amend your details to the correct email address so that invoices and any future correspondence reach your in box.
- How do I contact Electrical Discount UK about any issue I have once I have placed an order?
Simply use the CONTACT US page of our website, selecting the most appropriate dept from the drop-down menu choice. DO NOT reply to the automated Order Confirmation email, as replying to this email goes to an unmanned email address and will not be read by anyone and you will not receive a response to your enquiry. Alternatively, during office hours, you can call us on 0844 225 9174
- How safe are my personnel details when I am shopping with EDUK?
We work very closely with 21 Digital (our service provider), and Comodo to ensure that all your personal details are kept safe, both through-out your transaction and in our database. We use SSL (Secure Server Lock) Technology to encrypt your personal details.
- What actually happens to my details?
The information you input into our system in the shopping cart is then encrypted and sent to our secure server. When you enter the shopping cart you will notice that the URL (web address) in your web browser changes from http:// to https://, showing you that you have entered a secure site. In addition a small lock symbol will appear in the information bar of your browser, showing that sever lock technology is in place. On the secure server the information is then decoded for the order process to continue.
- Are my details stored ?
Yes. All details such as your name/address etc are encryted and stored on our secure server, so that there can be no un-authorised access to these details. We DO NOT store credit card details on our server as all payments are made through SECURE TRADING on-line trading, so should you make another purchase from us or for any additions or refunds regarding your original purchase, then we will need to obtain your credit card details from you again.
- How do I find the item I am looking for?
There are two ways to find a particular item. Firstly, if you know the make and model number of the item, simply type that into the search box at the top of the page. (i.e. Panasonic TX58EX700B). Secondly, if you don't know the exact model number but know the type (i.e Panasonic LED Television) then you can use our menu system. In this instance click the 'TV.DVD & Blu-ray' button then either select LED from the drop down menu or wait till the 'TV, DVD & Blu-ray' page loads then select from the list(s) option. This will then show a listing of ALL LED TVs. You will now be able to refine your search by select from Type/Brand/Screen Size/Price/Features etc. You will now see a list of your selection, which you can then view either by price or by Brand (depending on your selection). Once you see the item you want click the ‘View Details’ button to see full specification and product details.
- Can I add more items to my basket ?
Yes. Just like you would do in a Supermarket, once you've added an item to your basket it will remain there so that you can go to other sections of our website to purchase other products.
- The item I want is out of stock, what can I do ?
If an item is out of stock you can still order the item and we will advice on the expected in-coming date. Alternatively, you can call us, during office hours, on 01282 443850
Alternatively you will see of the product's page an alternative item, this maybe a choice of the same make, same colour, size or features depending on your initial selection of product. If this alternative is not what you're looking for simply follow the search facility described above.
- I have a Discount Code, how do I use it ?
Discount Codes are available from many sources, such as Price Comparator websites. You will need to follow the link from that site to your product of choice. When you add the item to your basket then proceed to the check-out you will see a blank text box for you to type in the code. The price of your item will then be re-calculated to take this discount into account.
- Do I have to register to purchase ?
Yes. This means that you will not need to put in any of your details when you purchase again from us. Registering is quick and simple and means you set-up your own account, which you can alter at any time by logging in using the details you first gave us.
- Can I add items to my basket then purchase later ?
Yes. We appreciate that sometimes customers are looking at a product, but need to show it to wife/husband/partner etc before purchasing. Add the item you are looking at to your Shopping Basket then click the SAVE ORDER option. You will be prompted to leave your email address and a password. Later on simply Login with those details and go to the BASKET.
- Are the products sold covered by a guarantee ?
Yes. ALL products we sell are complete by the manufacturers guarantee.
- Can I extend this guarantee period?
Yes. Guarantees can be extended by simply adding the option to your shopping cart when prompted.
- What happens if an item goes faulty under guarantee ?
Your first point of contact should be with the manufacturer of the product you have purchased. Contact details for service centres in your area are detailed in the instruction booklet that came with your appliance or product. If you can not contact them or need further assistance you can contact our Customer Service Centre via our CONTACT page.
- Commercial use of Domestic Appliances
Please note that commercial use of domestic appliances are NOT covered by a manufacturers standard warranty (useless the item is a specific commercial product) - please see manufacturers warranty for full details.
- What happens if an item is faulty or damaged on delivery?
If necessary we will arrange for a replacement and uplift for you - Contact our CUSTOMER SERVICE CENTRE as early as possible – Also see our RETURNS POLICY page for full details.